Absolutely. For Mirmobiles, since you're selling mobile phones and accessories in Pakistan, here's a professional Shopify-ready policy you can paste directly into your store.

Return & Refund Policy

Last updated: August 14, 2026

At Mirmobiles, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product or model.

• The product arrived damaged or defective.

• The product is missing parts or accessories that were included in the order.

• The product received is significantly different from the product description.

For accessories such as phone cases, cables, chargers, earbuds, and similar products, the item must be unused and in its original condition and packaging unless the item arrived defective.

2. Return Period

Return requests must be submitted within 7 days of receiving your order.

After 7 days, we may not be able to accept a return or replacement.

3. Products That Cannot Be Returned

We generally do not accept returns for:

• Products that have been used, damaged, or altered by the customer.

• Products with missing or damaged original packaging.

• Products damaged due to misuse, improper installation, or accidental damage.

• Items returned without prior approval from Mirmobiles.

• Clearance or final-sale products, where specifically stated on the product page.

4. How to Request a Return

To request a return, contact us through our official contact channels and provide:

• Order number

• Customer name

• Product name

• Reason for the return

• Clear photos or video showing the issue

• Photos of the product packaging, where applicable

Our team will review your request and inform you whether the return or replacement is approved.

Please do not send an item back before receiving return instructions from us.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos/videos of:

• The product

• The packaging

• The shipping label

After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

6. Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the appropriate available payment method.

Depending on the payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

7. Shipping Charges

Original shipping charges are generally non-refundable, except when the return is due to an error on our part, such as:

• Sending the wrong product

• Sending a defective product

• Sending a product that was damaged before delivery

If a return is requested because of a customer's preference, such as ordering the wrong model, color, or size, the customer may be responsible for applicable return shipping costs.

8. Exchanges

We may provide an exchange or replacement for an eligible product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative product or refund where applicable.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may need to follow our standard return procedure.

10. Warranty

Where a product includes a manufacturer's or seller's warranty, warranty claims will be handled according to the specific warranty terms applicable to that product.

Warranty coverage does not normally include damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

11. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Mirmobiles
Website: mirmobiles.com
Email: mirmobiles200@gmail.com
Phone/WhatsApp: 0325-1656227

Location: Pakistan

We reserve the right to review each return request individually and determine eligibility according to the circumstances of the order.

Mirmobiles reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.